Privacy Policy

This privacy policy sets out how Core Health Collaborative Limited uses and protects any personal information that you provide us as a client or website user.

Core Health Collaborative Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy policy.

Our website may include links to other sites. Please note that we are not responsible for the privacy practices of these external websites. This privacy statement only covers information collected on our own site. We encourage users to read the privacy policies of any other websites they visit.

If we make changes to our privacy policy, we will update this page so that users are informed about what data we collect and how it is used.

This policy is effective as from 8th December 2025.

Why we collect your data

We collect your personal data if you give us consent to do so, in order to provide our independent nutrition and dietetic services to you in a safe and effective manner.

What we collect

We may collect the following information:

Personal information such as your name, date of birth, ethnicity, medical history and contact details may be collected if you choose to work with us as a client. These allow us to assess your nutritional requirements, i.e. they may differ with age or ethnic background.
We may also collect further clinical information in relation to reports from other health professionals.

This information is collected to support safe and effective dietetic practice in accordance with the British Dietetic Association Model and Process which outlines our ‘A-F’ assessment process.

In addition, our website has cookies. A cookie is a small piece of data stored on a visitor’s device while they browse a website. It typically contains basic information about the user but does not include personal details. Cookies may also help us understand users’ interests, allowing us to improve their experience on our website.

By using our website, you agree to the collection and use of your personal information as described above. Any updates or changes to this privacy policy will be published on this page so that users remain informed about the information we collect and how it is used.

What we do with the information we gather

We require this information for the purpose of:

Professional clinical record keeping of client information.
Sharing information with relevant health professionals.

Security

We are committed to ensuring that your information is secure and our business is registered with the Information Commissioner's Office (ICO) - see our certificate. In order to prevent unauthorised access or disclosure, we have put in place encrypted electronic systems and standard operating procedures to safeguard and secure the information we collect.

We use a GDPR-compliant software for all individual consultations to keep your personal data and communications with us secure.

We have enabled two-factor authentication on all eligible systems and maintain security measures on our systems with virus protection software.

This website contains links to other websites. Please note that we are not responsible for the privacy practices of other websites. This privacy policy solely applies to this website.

Consent during website browsing

By using our website, you agree to the collection and use of your information as described above. A cookie banner is installed to ensure that you have the option to accept, reject or modify the cookies during your time on our site.

Controlling your personal information

We will not distribute, sell or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

Your contact details will never be shared and will always be stored within our GDPR-compliant software ‘Practice Better’, or in a password protected database on a device with appropriate malware protection.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please contact April Valenzuela, Data Protection Officer, at this address: Core Health Collaborative Limited, 3rd Floor, Paul Street, London, EC2A 4NE.

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

How you can withdraw and request to be deleted from our files

If you do not wish us to make use of your personal information in this way, please contact April Valenzuela, or email queries@corehealthcollaborative.com. You have the right to withdraw consent.

Should you have any queries in relation to General Data Protection Regulation (GDPR) here are the contact details of our Data Controller:

Name: April Valenzuela

Email: queries@corehealthcollaborative.com