Terms and Conditions

This page sets out the general terms and conditions for using the Core Health Collaborative website and services. These terms have been designed to ensure compliance with current UK and EU data protection legislation, including the General Data Protection Regulation (GDPR).

If you have any questions regarding these terms, conditions, or data protection practices, please contact us using the details provided on our website.

All content on this website — including design, text, graphics, software, and other materials — is the intellectual property of Core Health Collaborative or its licensors, unless otherwise stated.

We make every reasonable effort to ensure that the information on this website is accurate and up to date. However, Core Health Collaborative, its officers, and employees accept no liability for any loss, damage, or additional costs arising from the use of this website or reliance on its content.

1. Disclaimer of Liability

Nothing on this website constitutes personalised dietetic or medical advice. You should always seek guidance from a suitably qualified dietitian or healthcare professional regarding individual concerns.

While we aim to provide accurate and complete information, no guarantees are given. Core Health Collaborative accepts no responsibility for any loss, injury, or damage resulting from reliance on information provided on this website.

2. Virus Protection

We take reasonable steps to check website materials prior to publishing. However, users are advised to use appropriate antivirus software when downloading content from the internet.

Core Health Collaborative accepts no responsibility for any loss, disruption, or damage to data or computer systems that may occur as a result of using materials from this website.

3. Hyperlinks

This website may contain links to third-party websites that are not affiliated with Core Health Collaborative.

We do not endorse these external sites or their content and make no representations regarding their security, accuracy, or availability. Core Health Collaborative accepts no liability for any loss or damage arising from the use of third-party websites or services. We do not participate in reciprocal linking and aim only to link to websites that provide useful public information at the time the link is provided.

Other websites may link to this site without prior permission, provided the link does not imply endorsement or affiliation. Our logo must not be used as part of any link without written permission.

4. Intellectual Property

All website content and materials provided to you in connection with this website are protected by copyright and intellectual property laws and are owned by Core Health Collaborative or its licensors. You may not reproduce, use, or distribute any trademarks, trade names, or logos associated with Core Health Collaborative without prior written permission.

5. Use of Website Content

You may view, download, and print individual pages from this website for personal, non-commercial use only.

You may not, without prior written consent:

reproduce, store, or distribute website content on another website or server;
modify, publish, transmit, sell, or create derivative works from any content;
use content as part of a library, archive, or commercial service;
remove copyright or trademark notices from any copies.

Any use not expressly permitted is prohibited.

6. Use of Core Health Collaborative Logo

The Core Health Collaborative logo may not be used for any purpose without prior written permission. Requests for permission should be directed to: april.valenzuela@corehealthcollaborative.com

Permission, if granted, will be provided by email.

7. Appointments, Payment, Refunds and Cancellations

All consultations and packages are delivered via our GDPR-compliant platform, Practice Better. Payments are collected online either as a one-off payment or via instalments, as outlined in the service description on our website.

If you are dissatisfied with a service, please contact us at: queries@corehealthcollaborative.com

Packages consisting of more than two sessions may be cancelled for a full refund up until the start of the third session. One-off consultations may be refunded if requested within 48 hours of the appointment.

We require at least 48 hours’ notice for appointment cancellations. Failure to provide notice may result in a partial or full charge, depending on the service booked.

8. Termination

Core Health Collaborative reserves the right to suspend or terminate access to this website, in whole or in part, at its discretion and without prior notice. These rights are in addition to any other legal rights or remedies available to us.

9. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.